The Empathy Gap: Why Remote Work Makes it Harder for Leaders to Connect With Employees
In a recent video workshop on Work-Life Balance, several participants shared some of their struggles in maintaining their workplace professionalism…
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Learning & Development Blog
How to Take Care of Customers in a Pandemic: The 3 Keys to Excellent Service
Customer Service has long been the lynchpin for achieving customer loyalty. What many organizations are finding is that what worked…
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事业成功的秘诀? Learning How to Delegate Effectively – Here’s How
Ask most successful leaders to pinpoint an event that was pivotal to their career success, and they are likely to…
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Storytelling For Trainers: Making Business Training Stick with Storytelling
The use of narrative in business education and development programs has been on the rise in recent years. When you…
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What Are The Differences Between Trainers & Facilitators? Trainer vs. Facilitator
4 Reasons Why You Should Never Use “Facilitator and Trainer” Interchangeably In corporate environments, the terms “facilitator” and “trainer” are…
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Using the Everything DiSC® Workplace Profile for Talent Development and Succession Planning
Introduction: Talent development and succession planning are critical aspects of building a strong and resilient organization. Identifying and nurturing talent…
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Adapting Communication Styles with the Everything DiSC® Workplace Profile
Introduction: Effective communication is at the core of successful interactions and relationships in the workplace. However, people have diverse communication…
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The Influence of the Everything DiSC Workplace Profile on Organizational Culture
Introduction: Organizational culture plays a vital role in shaping the values, beliefs, and behaviors of employees within a company. It…
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Avoiding the Pitfalls: 7 Common Mistakes Trainers Make and How to Avoid Them
As a training professional, one of the most important aspects of your job is to ensure that your trainees are…
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5 Essential Customer Service Skills for Healthcare Professionals
Whether your responsibility is to keystroke information into patient files or answer patient’s insurance questions, providing superior customer service is…
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Phone Phobia among Gen Z: How to Overcome the Fear of Using Mobile Devices
How to manage NOMOPHOBIA (no mobile phone phobia) in the workplace The term “nomophobia” was coined in 2008 by the…
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The Power of Storytelling When Delivering Training Workshops
“Once upon a time.” Hearing those four words is a powerful signal for children everywhere that good things are about…
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